Returns and Cancellations

At HOTKEI, we want your shopping experience to be straightforward and satisfactory.

7-Day Return Policy

Eligibility

Products can be returned within 7 days of delivery, subject to the conditions below. Items must be unused and returned with their original packaging and tags where applicable.

Non-Returnable Items

Certain products may be non-returnable where required by their nature, hygiene considerations, customization, or applicable law. The product page or support team will confirm any product-specific restrictions.

Initiating a Return

Contact Customer Care at support@hotkei.in with your order reference number and details of the item(s) you wish to return. Our team will guide you through the return process.

Inspection and Approval

Returned products may be inspected before a refund or replacement is approved.

Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch, subject to the order status.

After Dispatch

Once an order has been dispatched, cancellation may not be possible. Contact Customer Care as soon as possible and we will advise you on the available options.

Refund Policy

Approved refunds will normally be processed to the original payment method. Bank or payment-gateway processing times may vary.

Damaged or Incorrect Items

Please report damaged, defective or incorrect products to support@hotkei.in as soon as possible after delivery, preferably with photographs and the order number, so that we can investigate and arrange the appropriate resolution.

Contact Us

For assistance, contact support@hotkei.in or +(91)-9359896059.